GET https://dev.beetee.be/en/refund

Translation

en Default locale
fr Fallback locale

Messages

Defined 113

These messages are correctly translated into the given locale.

Locale Domain Times used Message ID Message Preview
en messages 1 refund.page_title Beetee | Refund Policy and Right of Withdrawal
en messages 1 nav.announce.aria Europe shipping announcement
en messages 1 nav.announce.text <strong>NEW</strong> — Beetee now ships to France, Netherlands, Luxembourg & Germany.
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en messages 3 whatsapp.message Hello, I would like to get a quote for custom textile personalization.
en messages 2 nav.quote Request a quote
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en messages 1 refund.intro According to Book VI CDE (Code of Economic Law) – art. VI.47 'The consumer must inform the enterprise of his intention to withdraw within a period of 14 calendar days, without reason and without additional costs other than those provided for by the Code.' This period will be extended to the next working day if the 14 days expire on a Sunday or a public holiday. The consumer informs the enterprise of his decision to withdraw from the contract before the expiration of the 14-day withdrawal period by sending:
en messages 1 refund.intro_list_1 either the completed and signed withdrawal form;
en messages 1 refund.intro_list_2 or an unambiguous statement clearly setting out his decision to withdraw from the contract (examples: phone, email, SMS, mail, etc.);
en messages 1 refund.intro_list_3 if the enterprise provides for it, the withdrawal form or another unambiguous statement online on its website. An acknowledgment of receipt is then communicated without delay to the consumer on a durable medium.
en messages 1 refund.intro_end The burden of proof regarding the exercise of the right of withdrawal lies with the consumer. Therefore, it is advisable to withdraw in writing or via a durable medium (examples: by email, mail).
en messages 1 refund.costs.title What are the costs borne by the consumer?
en messages 1 refund.costs.list_1 the costs paid by the consumer for the express choice of a delivery method other than the standard, less expensive delivery method offered by the enterprise;
en messages 1 refund.costs.list_2 the costs of returning the goods, unless the enterprise failed to inform the consumer that he has to bear them;
en messages 1 refund.costs.list_3 the costs due to the enterprise for the service provided until the moment he exercises his right of withdrawal, after having requested that the service contract begin before the end of the withdrawal period.
en messages 1 refund.return.title What are the modalities for returning goods? If the enterprise does not offer to collect the goods itself:
en messages 1 refund.return.list_1 the consumer sends back or hands over the goods to the enterprise or to a person authorized by the enterprise to receive the goods, within 14 days following the communication to the enterprise of his decision to withdraw from the contract;
en messages 1 refund.return.list_2 the consumer bears the direct costs of returning the goods, unless:
en messages 1 refund.return.list_3 the enterprise agrees to bear them;
en messages 1 refund.return.list_4 the enterprise failed to inform the consumer that he has to bear them.
en messages 1 refund.repayment.title What are the modalities for refunding payments?
en messages 1 refund.repayment.content_1 The enterprise reimburses the consumer for all payments received from him, including delivery costs, without undue delay and in any event within 14 days of the day on which it is informed of the consumer's decision to withdraw.
en messages 1 refund.repayment.attention_1 <b>Warning!</b> The enterprise is not required to reimburse the additional costs due to the consumer's express choice of a delivery method other than the standard and less expensive delivery offered by the enterprise. The enterprise must reimburse the consumer using the same means of payment as used for the initial transaction, unless the consumer has expressly agreed to another means of payment provided that the reimbursement does not incur any fees for him.
en messages 1 refund.repayment.attention_2 <b>Warning!</b> Regarding sales contracts, the enterprise that does not offer to collect the goods itself may withhold reimbursement:
en messages 1 refund.repayment.list_1 until recovery of the goods;
en messages 1 refund.repayment.list_2 or until the consumer has supplied evidence of having sent back the goods.
en messages 1 refund.repayment.end The reimbursement must then be made as soon as possible, or at the latest within a few days following the first of these events.
en messages 1 refund.depreciation.title What is the consumer's liability in case of depreciation of goods?
en messages 1 refund.depreciation.content The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. If the enterprise failed to inform him of his right of withdrawal before the conclusion of the sales contract, the consumer will not be liable for the depreciation of the goods.
en messages 1 refund.omission.title What is the consequence of failing to provide information on the right of withdrawal?
en messages 1 refund.omission.content_1 If the enterprise failed to inform the consumer of his right of withdrawal, the 14-day calendar period is extended to 12 months from the end of the initial withdrawal period. If the enterprise provides this information to the consumer within 12 months, the withdrawal period is reduced to 14 calendar days from the day the consumer receives this information.
en messages 1 refund.omission.address Items must be returned to the following address: G. Demeurslaan 69 B K1.01, 1654 Huizingen.
en messages 1 refund.omission.contact For any return request, please contact us at: info@beetee.be.
en messages 1 refund.exceptions.title In which situations can the consumer not exercise the right of withdrawal?
en messages 1 refund.exceptions.intro The consumer cannot exercise the right of withdrawal when:
en messages 1 refund.exceptions.list_1 the service contract has been fully performed, and strict performance has begun with the consumer's
en messages 1 refund.exceptions.list_2 prior express consent acknowledgment that he will lose his right of withdrawal once the contract has been fully performed by the enterprise;
en messages 1 refund.exceptions.list_3 (examples: if you want to access a database and immediately consult the requested information, without waiting for the end of the withdrawal period);
en messages 1 refund.exceptions.list_4 the price of goods or services depends on fluctuations in the financial market which cannot be controlled by the enterprise and which may occur within the withdrawal period;
en messages 1 refund.exceptions.list_5 the supply of goods made to the consumer's specifications or clearly personalized;
en messages 1 refund.exceptions.list_6 the supply of goods which are liable to deteriorate or expire rapidly;
en messages 1 refund.exceptions.list_7 the supply of sealed goods which were unsealed after delivery and aren't suitable for return due to health protection or hygiene reasons;
en messages 1 refund.exceptions.list_8 the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
en messages 1 refund.exceptions.list_9 the consumer has specifically requested a visit from the enterprise for the purpose of carrying out urgent repairs or maintenance.
en messages 1 refund.exceptions.extra_1 If, on the occasion of such visit, the enterprise provides services in addition to those specifically requested by the consumer or goods other than replacement parts necessarily used in carrying out the maintenance or in making the repairs, the right of withdrawal shall apply to those additional services or goods;
en messages 1 refund.exceptions.list_10 the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and
en messages 1 refund.exceptions.list_11 his acknowledgment that he thereby loses his right of withdrawal;
en messages 1 refund.exceptions.list_12 the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the enterprise; the supply of newspapers, periodicals or magazines.
en messages 1 refund.exceptions.list_13 Warning! The consumer has a right of withdrawal for subscription contracts to such publications;
en messages 1 refund.exceptions.list_14 contracts concluded at a public auction;
en messages 1 refund.exceptions.list_15 contracts for the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;
en messages 1 refund.exceptions.list_16 gaming and lottery service contracts.
en messages 1 refund.exceptions.list_17 Gaming and lottery service contracts.
en messages 1 refund.exceptions.warning_intro In these cases, the enterprise must warn the consumer before the conclusion of the contract:
en messages 1 refund.exceptions.warning_1 either that he does not have a right of withdrawal;
en messages 1 refund.exceptions.warning_2 or, where applicable, the circumstances under which he loses his right of withdrawal.
en messages 1 refund.sav.title After-Sales Service
en messages 1 refund.sav.content If a product is defective or non-compliant, the customer is allowed to return it free of charge.
en messages 1 footer.tva VAT: BE0783.619.943
en messages 1 footer.address_title Address
en messages 1 footer.address G. Demeurslaan 69 B K1.01,<br>1654 Huizingen
en messages 1 footer.about About
en messages 1 footer.realisations Case studies
en messages 1 footer.blog Blog
en messages 1 footer.legal_title Legal
en messages 1 footer.refund_policy Refund Policy
en messages 1 footer.sales_conditions General Terms of Sale
en messages 1 footer.privacy_policy Privacy Policy
en messages 1 footer.made_in Made in Belgium · Ships in EU
en messages 1 footer.socials_aria Beetee social networks
en messages 1 cookie.message We use analytics cookies to measure our website audience.
en messages 1 cookie.policy_link Learn more
en messages 1 cookie.accept Accept
en messages 1 cookie.decline Decline

Fallback 0

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Missing 1

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Locale Domain Times used Message ID Message Preview
en messages 1 refund.eyebrow refund.eyebrow